Product Disclaimer/Warranty

No claims, representations or warranties, whether express or implied, are made by myself and Tree Dee Designs as to the safety, reliability, durability and performance of any of our companies' products. Furthermore, our company accepts no liability whatsoever for the safety, reliability, durability and performance of any of our companies' products.


Satisfaction Guaranteed / Limited Warranty

At Tree Dee Designs, we stand behind the quality of every product we make. As medical professionals ourselves, we use the same products we design—so durability, functionality, and performance are top priorities.

Warranty Coverage
All of our products are backed by a 12-month limited warranty covering any breakage, warping, or cracking that renders the item unusable under normal conditions.

  • If a device breaks within this 12-month period, we’ll repair or replace it free of charge—based on our assessment of the damage.

  • To initiate a warranty claim, the damaged item must be shipped back to us for inspection.

  • If the product is repairable, it will be repaired and returned to you. If not, it will be replaced.

Exclusions

  • This warranty does not cover damage resulting from misuse, improper handling, or unauthorized modifications.

  • Tree Dee Designs reserves the right to determine whether the item qualifies for repair or replacement under warranty.

Returns for Unwanted Items
All of our products are made to order, and as such, returns based solely on change of mind or buyer’s remorse are subject to a 50% restocking fee.

  • Custom-labeled or personalized products are non-refundable unless a defect or damage occurs under the warranty conditions listed above.

📸 Shipping Damage or Defective Items Upon Arrival
If your item arrives defective or is damaged during shipping, please contact us immediately with photos to document the issue. For approved claims, we will issue a full refund or replacement.


Important Notes:

- Some products are 3D printed using PLA+ filament, which is known to begin to soften and warp if exposed to temperature above 60C/140F.
- View our Material Type FAQ for information on other material types available.
- Time and care is taken to remove any sharp edges from the plastic and stainless-steel tethers before shipping. However, some sharp edges or burrs may remain, and it is the customers responsibility to ensure all areas are smooth to avoid any accidental injury.
- Products are rated to be cleaned using any disinfectant wipe, and is recommended to do so before, after and in-between patients.
- You may notice some residue on the underside of your product. This is from the 3D printing process – a non-toxic glue used to adhere the product to the printing bed. This can be easily removed with a damp cloth.
- Your packaging materials may have been reused packaging materials. Tree Dee Designs strives to source reused/recycled shipping & packaging materials to help reduce waste and protect the environment.
- Any products from Tree Dee Designs Inc. are not designed or indented to make skin contact with any patients.